DELIVERY AND RETURN TERMS
Regarding your purchases from the online sales site of AGROEGE TARIM SANAYİ VE TİCARET LİMİTED ŞİRKETİ (OUR COMPANY), magaza.agroege.com;
Your orders will be shipped within 3 working days at the latest after the payment is completed.
In extraordinary situations such as strikes, lockouts, natural disasters, uprisings, public movements, nuclear risk and danger, war, invasion, revolution, civil war, sabotage and fire situations and arising from the buyer (not being at the address, lack of an authority to take delivery, the buyer has moved from the address, etc.) delivery time and conditions may vary.
You can receive your order from the cargo officer against signature by presenting a picture ID.
When your order is delivered, you should open your package and check the product with the cargo officer. It is especially important to do this with crushed, torn, opened or wet packages. In an unexpected situation, if you encounter a problem product, you must not take delivery of the package, but keep a record with the cargo officer and ensure that it is returned to us by the cargo company.
If you are not present at the address you specified at the time of delivery, your order will be delivered to the person at the delivery address, after its picture ID is checked and its signature is received.
If no one is found at the address at the time of delivery, the courier company officer will leave you a message with the phone number of the courier company. The address left in the notice is not called again, in this case, the customer must pick up the cargo from the branch. It is not replaced the person taking the order after give an order.
If "internet cafe", "any coffee shop", "branch addresses of cargo companies" or "any public area" are specified as the delivery address, the order will be canceled and no delivery will be made to these addresses.
All of our customers; The consumer has the legal right to return within 7 working days, within the scope of the 'Right of Withdrawal without Reason'.
In addition, you can send the products you think to be a manufacturing defect or something else and that you want to return, within 7 working days following the delivery date and send them to us.
You can return your return free of charge with the courier company we work with. If the product is returned with any other cargo company other than the cargo company we work with, the shipping fee will be covered by the sender. will be.
After sending your shipment, you may be asked to share the shipment code, if necessary. Please keep the shipping shipment number.
You can return your order within 7 working days from the date you receive it. You can provide information about your return process by contacting our support department, and you can send your product back with the invoice, with a payment to the courier company. When your request reaches us, it will be evaluated by us and an information e-mail will be sent to you.
You must make sure that you return the product you want to return with its complete, original invoice, the package undamaged, unused, undamaged as a result of usage error, including the order number and the correct address of our COMPANY.
If the invoice of the product is issued on behalf of an institution, a 'RETURN INVOICE' issued by the institution for the return process, deducted as 'Product Unit Price + VAT', without including the cargo share, must be sent with the product.
The box, packaging, standard accessories, if any, of the product must be present in the package you return to us, completely and undamaged. Returns of products whose original packaging is damaged, destroyed or damaged due to use in any way are not accepted. Provided that it is valid for all kinds of products, the return is accepted if the package is unopened, intact, unused and untested.
After we receive your return:
An information e-mail will be sent to you and when your return is approved, the product price will be returned to your credit card and/or account within 10 working days, which is the legal period. This period starts with the receipt of the returned product by us. (It is obligatory pursuant to the General Communiqué on Tax Procedure Law No. 385). The reflection time of your refund on your statement varies depending on your bank. If there is a delay in the reflection of your return on your credit card, you can get detailed information from your bank with the Return Transaction Number included in the information e-mail we sent you.
We cannot exchange any purchase you make from OUR COMPANY, regardless of the quality of the product. However, you can return the product within 7 days from the date of receipt by fulfilling the conditions stated above.
AGROEGE AGRICULTURE INDUSTRY AND TRADE LIMITED COMPANY